How can we help?
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How it Works
What cars we buy
Payment & valuation
Company info & support
How it works
First you complete a short online form to get a free car valuation. Then you book an appointment at your nearest branch. Our specialist inspects your car, confirms a final offer, completes the paperwork and arranges payment.
Yes, booking is recommended so we can reserve time for you. Walk‑ins may be helped, but appointments get priority.
You only need:
- Your car’s registration number
- Approximate mileage
- Some basic details (fuel type, condition, service history).
The system uses this to give you an estimated price.
You can in some cases, but you must have:
- Written permission from the owner
- Photo ID for yourself
- The V5C logbook in the owner’s name
- Any extra proof of authority (e.g. power of attorney, company authority).
Most appointments take around 30–45 minutes, but complex vehicles can take a bit longer.
Usually we need:
- V5C logbook
- Valid photo ID (driving licence or passport)
- Service history and MOT certificates if available
- Spare keys
- Latest finance settlement letter if the car is on finance
- Any accessories sold with the car (sat nav cards, locking wheel nut key, etc.).
We check your documents, carry out a full inspection of the vehicle, update our system and give you a final offer. If you accept, we finish the paperwork and start the payment process.
In some areas we can arrange a paid collection service, depending on location and availability. Tell us at the time of booking if you need collection.
Yes, in many cases you can complete the sale and receive payment on the same day, provided the inspection and documents are all in order and there are no finance issues.
No, online valuations are completely free and you can request as many as you like.
We keep our fees transparent. If there are any admin charges, faster payment fees or collection charges, we tell you clearly before you agree to sell.
Yes. You can reschedule or cancel via the link in your confirmation email/text, or by contacting our support team.
If you are running late, please call the branch. We will try to fit you in, but if you are very late you may need to book a new time slot.
A full valet is not required, but a reasonably clean car makes inspection easier and helps us assess the condition more accurately, which can affect the offer.
In most cases yes, for security reasons it is better if the owner is present during any short test drive.
What cars we buy
We buy many kinds of vehicles, including:
- Small city cars up to large 4x4s and SUVs
- Petrol, diesel, hybrid and electric cars
- Manual and automatic
- Privately owned and company vehicles.
Yes, we can consider accident‑damaged or non‑running cars, and cars with engine or gearbox issues. The final offer will depend on the level of damage and recovery costs, and some extreme cases may be declined.
We may buy Cat S or Cat N vehicles if repairs have been carried out properly, the logbook is present and the history is clear. The offer will normally be lower than for a similar undamaged car.
Some imported and left‑hand‑drive cars are accepted, but it depends on the specific vehicle. Please give us full details before booking so we can confirm.
Selected locations can buy certain commercial vehicles. Please tell us the type, size and usage (private or business) in advance.
Yes, as long as you have a recent settlement figure from your finance company. We will:
- Use part of our offer to clear the outstanding finance; and
- Pay you any remaining balance.
If our offer is lower than the finance amount, you will need to pay the difference.
Yes, but a missing MOT will usually reduce the value, because we have to consider potential repair and test costs.
Yes, we regularly buy high‑mileage vehicles. The valuation will depend on mileage, service history and overall condition.
We do buy modified vehicles, but some modifications can reduce the value, especially performance or suspension changes. It helps if you still have the original parts.
A logbook loan usually means there is a legal charge on the vehicle. Please give us full details of the loan so we can tell you whether we can proceed.
You can either transfer/retain the plate through the DVLA before selling, or sell the car with the plate included. Each option can affect the valuation differently.
Normally we only buy UK‑registered vehicles. If your car has just been imported, contact us with the details so we can advise.
Older and classic cars are considered case by case. Demand can be limited, so we need full details before confirming.
Yes, we work with business and fleet customers as well. For multiple vehicles or regular disposals we can arrange a tailored process.
These remain the responsibility of the current keeper. We recommend clearing any fines or charges before selling the car.
Payment & valuation
We look at:
- Make, model, age and engine size
- Mileage
- Service history and MOT status
- Current market prices and demand
- Physical condition, damage, tyres and interior.
The online valuation is an estimate; the final price is confirmed after inspection.
No, it is an estimate based on the car being in average condition. If the actual condition is different, the final offer may change.
Common reasons include:
- Body damage, dents, scratches or rust
- Worn or mismatched tyres
- Mechanical faults or warning lights
- Incomplete service history
- Missing keys or documents
- Previous accident or write‑off status.
Standard bank transfer normally reaches your account within 24 hours on working days. Faster or same‑day payment may be available for an extra fee.
For security and anti‑fraud reasons we mainly use bank transfer. Cash payments are not normally offered.
Yes, payment is sent straight to the bank account you provide, so you must give us correct account details.
You are never obliged to accept. If you think any information is wrong (for example mileage or specification), speak to our inspector. If you still do not agree, you can simply keep your car.
We aim to be competitive but we cannot always beat every other quote. If you have a written higher offer, show it at your appointment and we will see what we can do within market value.
You have two choices:
- Pay us the difference so that we can clear the finance; or
- Decide not to proceed with the sale.
We will not force you into a deal.
Standard bank transfer is usually free. Faster or same‑day payments may have an additional fee, which will be explained before you agree to sell.
Company info & support
sellanycaraberdeen is an independent car‑buying service that helps people sell their cars quickly and safely, without the hassle of private adverts or long negotiations.
We follow UK data‑protection laws. Your personal information is stored securely and only shared with third parties when legally required, for example to clear finance or for fraud checks.
You can reach us via:
- The contact form on our website
- Telephone during business hours
- Our social media channels.
Full details are on our “Contact us” page.
Hours vary by branch, but typical opening times are:
- Monday to Friday: 9am – 6pm
- Saturday: 9am – 5pm
- Sunday: selected locations only
First, speak to the branch or our customer support team. If the issue is not resolved, send us a written complaint by email. We aim to respond and offer a solution within 5–10 working days.
Any short test drive carried out by our staff is covered under our internal policies and insurance. You do not need to arrange separate cover for this.
We operate as an independent car‑buying service. We buy the vehicle directly from you and may later sell it on through trade or auction channels.
We recommend getting an online valuation first. If you are nearby, call the branch to check whether they can accept walk‑in valuation queries that day.
